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Phitomas

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Once the decision is made to implement Phitomas' enterprise applications, our responsive and experienced support team is there to help execute rapidly and keep systems running smoothly. Our global support partners and professionals are focused on quick issue resolution and uninterrupted service, to help serve customers better.

Phitomas provides two levels of support, Standard Support and Premium Support.

Phitomas Standard Support includes:

  • 8x5 access to on-line and phone support
  • 24x7 critical system down support
  • Established incident response times based on severity
  • Unlimited access to Infor's Infor365 Online Support (http://www.infor365.com/)
  • Infor's Knowledgebase

Phitomas Premium Support includes Phitomas Standard Support PLUS:

  • 24x7 access to live support
  • Dedicated Support Account Manager
  • Dedicated, prioritized telephone number
  • Annual account review
  • Product roadmap sessions
  • Annual support visit
  • Proactive defect notification
  • Enhanced learning features

Remote access diagnostic tools, extensive searchable knowledgebase and online chat features help ensure fast time-to-value during implementation and beyond. Quickly and easily get the latest software releases and patches through the Infor download center.
 
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